Privacy Policy
Visa Professionals Ltd
Effective Date: 24/07/2025

1. Introduction

Visa Professionals Ltd (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with us or use our services.

We are registered with the Information Commissioner’s Office (ICO) under registration number [Insert ICO registration number], and we comply with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

2. Who We Are

Visa Professionals Ltd
Registered office: G3 Davina House, 137-149 Goswell Road, London EC1V 7ET
Email: info@visaprofessionals.com
Telephone: 02031378699
Regulated by the Immigration Advice Authority (IAA)

3. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Data: Name, date of birth, nationality, passport or ID details
  • Contact Data: Address, phone number, email address
  • Immigration Data: Immigration history, visa status, application documents
  • Financial Data: Payment details, transaction history
  • Special Category Data (only where necessary and with your explicit consent): e.g., medical history, criminal convictions, or other sensitive information related to your immigration matter

4. How We Collect Your Data

We collect data through:

  • Direct communication (email, telephone, in person)
  • Website contact forms
  • Application forms and documentation provided by you
  • Referrals from third parties (with your consent)

5. Why We Use Your Data

We use your personal data for the following lawful purposes:

  • To provide immigration advice and services
  • To comply with legal and regulatory obligations (e.g., OISC, AML requirements)
  • To communicate with you regarding your case
  • To process payments and manage invoices
  • To defend or establish legal claims

We process your data either based on your consent, to fulfil our contract with you, to comply with legal obligations, or under our legitimate interests.

6. Who We Share Your Data With

We may share your data with:

  • UK Visas and Immigration (UKVI), the Home Office, and other relevant government departments
  • The OISC (regulator)
  • Our professional advisors and legal representatives
  • Third-party service providers (e.g., document couriers, translators, or IT support), bound by strict confidentiality agreements

We do not sell or rent your personal data to third parties.

7. Data Retention

We will retain your personal data only as long as necessary to fulfil the purposes for which it was collected, including for legal, regulatory, or reporting requirements.

Typically, we retain client records for 6 years from the date our services conclude, unless a longer retention period is required by law.

8. Your Rights

Under the UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request erasure of your data where legally applicable
  • Object to or restrict processing
  • Data portability (where applicable)
  • Withdraw consent at any time (if processing is based on consent)

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe we have mishandled your data.

9. Data Security

We implement appropriate technical and organisational measures to protect your data against loss, misuse, unauthorised access, alteration, or destruction. This includes secure file storage, encryption, and staff training.

10. International Transfers

We do not routinely transfer your data outside the UK. If we need to do so (e.g., for overseas immigration applications), we will ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, notified to you directly.

12. Contact Us

If you have any questions about this policy or the data we hold about you, please contact:

Data Protection Officer
Visa Professionals Ltd

info@visaprofessionals.com